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  • Operations Team Manager: National Life Group, Burlington, VT

    February 16, 2020 by N/A

    Team Manager

    Summary

    The Team Manager provides leadership to a team of Case Managers, Replacement Technicians and Policy Support personnel; in addition the Team Manager will also play the role of Key Account Manager for the team’s distribution partners. The Team Manager must be committed to establishing and sustaining a strong, professional, and focused team engaged in a productive collaboration with the Team’s designated distribution partners.

     

    Key Responsibilities

    • Manage a team in order to provide our distribution partners the most efficient, productive, and satisfying life insurance placement experience possible
    • Provide leadership in establishing and sustaining focus on winning the profitable business of our most successful distribution partners
    • Responsible for the client relationship with the team’s distribution partners, and serves as the primary point of contact for distribution leadership
    • Receiver and adjudicator of conflicts and appeals, except those strictly regarding an underwriting decision
    • Personnel management, including team and individual performance (goals, metrics, individual development plans, and general performance management) and individual workload management
    • Team management, including team workload and capacity management, and team performance and metrics (such as cycle time, placement rate, and persistency)
    • Responsible for collaboration across distribution and enterprise-wide teams

     

    Job Requirements

    • Bachelor’s degree in related field
    • 5 -10 years of business experience in the life and annuity industry preferred; solid understanding of distribution, marketing, and operations required
    • Strong Command Skills (Leadership)
    • Effective at Motivating and Managing Vision & Purpose
    • Exceptional Customer Focus, and a keen appreciation for the needs and interests of our distribution partners appropriate for the size of the cases addressed by the team
    • Demonstrated strength in Building Effective Teams and Developing Direct Reports and Others
    • Strong written and verbal communication skills and effectiveness in a collaborative work environment; must be able to meet established deadlines
    • Commitment to Continuous Improvement is essential
    • Ability to successfully pass a background check that may include fingerprinting

    Click HERE to view via LinkedIn

    Originally Posted at LinkedIn on February 2020 by N/A.

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