Insurers Adapt to the New Normal of COVID-19 and ‘Social Distancing’
March 25, 2020 by Anthony R. O'Donnell
Carriers around the world are reassuring their customers and implementing policies to protect their associates while providing a high level of service and advancing projects in flight.
Insurers across the nation and across the world are prioritizing communication to help their customers in the variety of ways they may be affected by the COVID-19 pandemic. They are also reassuring the public that they are conducting business as usual; to ensure that remains the case, insurers are undertaking a variety of measures, including changing travel policy, encouraging associates to work at home, instituting “social distancing” policies for associates who must work onsite, reinforcing applications and infrastructure to support remote work, and helping internal and external partner teams to remain productive while physically separated.
AIG’s (New York) website messaging exemplifies a common response to the pandemic. “As the COVID-19 pandemic continues to evolve, AIG remains focused on protecting the health and safety of our colleagues and those around us, as well as continuing to serve clients, policyholders, business partners and other stakeholders,” says a message reached by a prominent COVID-19-themed illustration on its homepage. Having made the basic point, the statement stresses, “AIG is open for business.”