The traits required to lead through times of crisis
June 1, 2021 by Mia Wallace
What does it take to lead a business during a time of global upheaval? For many leaders across the insurance profession, it is a question that, until the COVID crisis hit, could comfortably remain unanswered.
COVID-19 has impacted countries, industries and individuals across the world and, in doing so, shone a spotlight on the qualities required to achieve the suddenly elusive standard of ‘business as usual’. With workplace mental health now catapulted to the top of the management agenda, the question of what characteristics define strong leadership and support employee wellbeing has been under increased scrutiny.