We would love to hear from you. Click on the ‘Contact Us’ link to the right and choose your favorite way to reach-out!

wscdsdc

media/speaking contact

Jamie Johnson

business contact

Victoria Peterson

Contact Us

855.ask.wink

Close [x]
pattern

Industry News

Categories

  • Industry Articles (22,300)
  • Industry Conferences (2)
  • Industry Job Openings (21)
  • Moore on the Market (513)
  • Negative Media (144)
  • Positive Media (73)
  • Sheryl's Articles (832)
  • Wink's Articles (379)
  • Wink's Inside Story (307)
  • Wink's Press Releases (129)
  • Blog Archives

  • February 2025
  • January 2025
  • December 2024
  • November 2024
  • October 2024
  • September 2024
  • August 2024
  • July 2024
  • June 2024
  • May 2024
  • April 2024
  • March 2024
  • February 2024
  • January 2024
  • December 2023
  • November 2023
  • October 2023
  • September 2023
  • August 2023
  • July 2023
  • June 2023
  • May 2023
  • April 2023
  • March 2023
  • February 2023
  • January 2023
  • December 2022
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
  • January 2016
  • December 2015
  • November 2015
  • October 2015
  • September 2015
  • August 2015
  • July 2015
  • June 2015
  • May 2015
  • April 2015
  • March 2015
  • February 2015
  • January 2015
  • December 2014
  • November 2014
  • October 2014
  • September 2014
  • August 2014
  • July 2014
  • June 2014
  • May 2014
  • April 2014
  • March 2014
  • February 2014
  • January 2014
  • December 2013
  • November 2013
  • October 2013
  • September 2013
  • August 2013
  • July 2013
  • June 2013
  • May 2013
  • April 2013
  • March 2013
  • February 2013
  • January 2013
  • December 2012
  • November 2012
  • October 2012
  • September 2012
  • August 2012
  • July 2012
  • June 2012
  • May 2012
  • April 2012
  • March 2012
  • February 2012
  • January 2012
  • December 2011
  • November 2011
  • October 2011
  • September 2011
  • August 2011
  • July 2011
  • June 2011
  • May 2011
  • April 2011
  • March 2011
  • February 2011
  • January 2011
  • December 2010
  • November 2010
  • October 2010
  • September 2010
  • August 2010
  • July 2010
  • June 2010
  • May 2010
  • April 2010
  • March 2010
  • February 2010
  • January 2010
  • December 2009
  • November 2009
  • October 2009
  • August 2009
  • June 2009
  • May 2009
  • April 2009
  • March 2009
  • November 2008
  • September 2008
  • May 2008
  • February 2008
  • August 2006
  • Sr Resolution Analyst, American Equity

    February 4, 2025 by American Equity

    At American Equity Investment Life Holding Company ® we offer leading annuity products that help empower our clients to fulfill their needs and wants in retirement. Our success comes from hiring high-energy individuals who embody the beliefs that drive our unique culture. We currently fund over half a million retirements nationwide, and have been headquartered in West Des Moines, Iowa, for over twenty-five years with satellite offices in Charlotte, NC and New York, NY.

    GENERAL PURPOSE OF THE JOB:   

    The Sr Resolution Analyst is responsible for managing and resolving consumer complaints and insurance department inquiries in a fair and timely manner. 

    ESSENTIAL DUTIES AND RESPONSIBILITIES:  

     

    • Investigates and resolves customer complaints in a fair and equitable manner and in accordance with company policies and regulatory required timelines.
    • Drafts responses and communicate with customers and regulators.
    • Manages requests from regulators in a timely manner.
    • Maintains accurate records of disputes, resolutions, and communications, providing detailed documentation for audits or internal reviews.
    • Collaborates with the Compliance and Legal teams to ensure dispute handling is in line with applicable laws, regulations and risk management guidelines.
    • Provides insights and recommendations for process improvements related to both the complaint management process and broader business operations.
    • Communicates and collaborate effectively during the investigation process.
    • Collaborates effectively with the business to remediate issues in response to complaint data and assist with root cause analysis.
    • Assists with the review of agent activity.
    • Become knowledgeable of company systems and learn to obtain data needed to investigate complaints and review agent activity.
    • Assists with identifying trends, compiling information and presenting written recommendations to senior management with supportive documentation and rationale.
    • Assists with monthly senior management reporting information
    • Assist the fraud team on an as needed basis. Takes complaint calls and/or emails and follows through with appropriate persons/departments.
    • Performs other related work as assigned.

     

    SUPERVISORY RESPONSIBILITIES:

    Direct Reports: 0

    General Description of Indirect Reports (2 and 3-downs):  0

    EDUCATION AND/OR EXPERIENCE 

    • Three (3) plus years life or annuity industry insurance experience
    • Bachelor’s degree preferred or appropriate combination of education and experience.
    • Compliance, investigative or operational experience preferred.

    CERTIFICATES, LICENSES, PROFESSIONAL DESIGNATIONS:

    None

    KNOWLEDGE, SKILLS AND ABILITIES:   

    • Excellent written and verbal communication skills, with the ability to explain complex issues to both customers and internal stakeholders.
    • Strong customer service orientation.
    • Mathematical skills and strong attention to detail.
    • Ability to work cooperatively and successfully with internal and external stakeholders.
    • Proficient in the use of Microsoft Office Suite.
    • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    • Ability to successfully handle pressure and meet deadlines in a fast-paced work environment.
    • Investigative, research and analytical skills.
    • Experience with annuity products is preferred.

    #LI-AS1

    Apply at American Equity

    Originally Posted at American Equity on 2025 by American Equity.

    currency