5 trends shaping and challenging the insurance industry
April 16, 2025 by Khalid Lahraoui, Kenneth Saldanha and Naoyuki Shibat
The insurance industry’s strong performance in 2024, as reflected in its results and fueled by rate hikes and favorable interest rates, paves the way for a transformative 2025. We see the industry increasingly leaning on technologies such as generative AI to boost operational efficiency, streamline corporate functions and accelerate accurate underwriting and claims processing, all while driving material economic impact. Amid shifting landscapes, from geopolitical change to climate impacts, we predict the following key trends will shape the future of the industry.