COVID-19 Promotes Acceleration of Everything Digital: Sun Life Exec
May 13, 2020 by Allison Bell
Executives at Sun Life Financial Inc. see the COVID-19 pandemic as a major force for modernization.
Dean Connor, Sun Life’s chief executive officer, talked about the effects of the pandemic on the company’s operations last week, during a conference call the Toronto-based company held to go over its first-quarter earnings with securities analysts.
“When a crisis of great proportion occurs, there is often a rush to judgment about how the world will be permanently changed,” Connor said. “There’s one thing we believe to be absolutely true: The acceleration of everything digital, from how we advise clients, to how we sell to clients, to how we pay claims and provide service, will be a permanent benefit coming out of the crisis.”