Iowa Regulators Monitor Transamerica As Customer Complaints Mount
May 24, 2021 by Gazette (Cedar Rapids, IA)
Transamerica Corp. is under review by the Iowa Insurance Division for a rash of complaints related to the company’s taking over customer service for Vanguard Annuity in December.
People who complained to the Insurance Division or the Iowa Attorney General said they couldn’t get through to Transamerica, an investment, retirement and life insurance company, to check on their investments, make transfers or seek payouts after the death of a loved one.
“I want to know if this company still is solvent,” William Heiter, of Mobile, Ala., wrote in a Jan. 4 complaint to the Iowa Attorney General.