How popular is your annuity? F&G and MassMutual score highest customer satisfaction in J.D. Power study
November 7, 2023 by Nathan Place
Annuities have enjoyed two years of skyrocketing sales, but that hasn’t always translated into high customer satisfaction. Now, according to a new study, that’s beginning to change.
The consumer research company J.D. Power has unveiled its 2023 U.S. Individual Annuity Study, and it shows a clear improvement in client experience. On average, respondents gave their annuities a score of 800 out of 1,000 — an 11% jump from last year.
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