J.D. Power: Life Insurance Customer Satisfaction Flatlines Despite Pandemic Fears
November 11, 2020 by Emily Holbrook
Even with the current pandemic that has taken more than 230,000 lives across the U.S., consumers aren’t any more interested in purchasing life insurance than they were in the past, according to the J.D. Power 2020 U.S. Life Insurance Study. The report says a combination of infrequent client communications and a pervasive perception of high cost and transaction complexity have suppressed consumer interest and customer satisfaction with life insurance providers. Among other findings:
Click HERE to read the full story via ThinkAdvisor
Originally Posted at ThinkAdvisor on November 4, 2020 by Emily Holbrook.
Categories: Industry Articles